Under direct supervision, provides business administrative support, computer inventory management, and logistical support remotely or onsite. Performs tracking, data analysis and report reconciliation. Position is both onsite and remote.
Job Description
Must be local to Metro Atlanta
Job Summary:
Serve as high level approver for specialized ServiceNow requests
Confirm requests meet approval criteria and asset management requirements
Inform submitters of proper requests required for desired services
Work closely with NTT Service Technicians and Business Application & Technology staff to
Provide some guidance for resubmitting ServiceNow requests correctly
Review and update ServiceNow CMDB and DHS Asset Management inventories
Promote asset management concepts and best practices
Help facilitate Division office supply orders using state purchasing processes and procedures
Address and escalate ServiceNow issues affecting daily operations
Promote asset management concepts and best practices engaging user participation
Update DHS Asset Management and ServiceNow inventories
Pursue offboarded user hardware and wireless equipment returns
Help track large scale technology product deliveries for Special Projects
Work closely with internal and external clients to ensure overall success of Unit operations
Identify hardware trends and report inventory discrepancies
Maintain daily inventory summaries and weekly reports in MS Teams
Provide status updates to Unit Manager
Qualifications:
High school diploma or GED AND One year of experience, which included report writing and data collection, tabulation, computation and analysis.
ServiceNow experience
hardware asset management knowledge
Skills Matrix
High school diploma or GED Required
Experience, which included report writing and data collection,
tabulation, computation and analysis. Required 1Years
ServiceNow experience Required 1Years
Proficiency with Microsoft Excel and MS Teams Required 1Years
Detailed oriented and exceptional critical thinking skills Required
Strong work ethic, interpersonal, and communication skills Required
Proven ability to work independently and within a
target driven cohesive team environment Required
Ability to multitask in a fast-paced environment Required
Non-technical business administrative support Required 6Months