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Lucid Technologies Inc

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Systems Support Technician 1

Role/Title: -  Systems Support Technician 1
Location -  Atlanta, Georgia, Hybrid
Experience- 2yrs
Client: State of Georgia

Agency Interview Type: Either Web Cam Only

General Description
Under direct supervision, provides business administrative support, computer inventory management, and logistical support remotely or onsite.  Performs tracking, data analysis and report reconciliation.  Position is both onsite and remote.

Job Description
Must be local to Metro Atlanta

Job Summary:
  • Serve as high level approver for specialized ServiceNow requests
  • Confirm requests meet approval criteria and asset management requirements 
  • Inform submitters of proper requests required for desired services
  • Work closely with NTT Service Technicians and Business Application & Technology staff to
  • Provide some guidance for resubmitting ServiceNow requests correctly
  • Review and update ServiceNow CMDB and DHS Asset Management inventories
  • Promote asset management concepts and best practices
  • Help facilitate Division office supply orders using state purchasing processes and procedures
  • Address and escalate ServiceNow issues affecting daily operations
  • Promote asset management concepts and best practices engaging user participation
  • Update DHS Asset Management and ServiceNow inventories
  • Pursue offboarded user hardware and wireless equipment returns  
  • Help track large scale technology product deliveries for Special Projects
  • Work closely with internal and external clients to ensure overall success of Unit operations
  • Identify hardware trends and report inventory discrepancies  
  • Maintain daily inventory summaries and weekly reports in MS Teams
  • Provide status updates to Unit Manager
High school diploma or GED AND One year of experience, which included report writing and data collection, tabulation, computation and analysis.
ServiceNow experience
hardware asset management knowledge

Skills Matrix
  • High school diploma or GED Required 
  • Experience, which included report writing and data collection, 
  • tabulation, computation and analysis. Required 1Years
  • ServiceNow experience Required 1Years
  • Proficiency with Microsoft Excel and MS Teams Required 1Years
  • Detailed oriented and exceptional critical thinking skills Required 
  • Strong work ethic, interpersonal, and communication skills Required 
  • Proven ability to work independently and within a 
  • target driven cohesive team environment Required 
  • Ability to multitask in a fast-paced environment Required 
  • Non-technical business administrative support Required 6Months

Thanks & Regards,
Salur Lakshmi 
IT Recruiter
Lucid Technologies Inc
O: 214-385-4144 Ext: 208
F: 214-889-5857¬¬¬
W: www.LucidTechINC.com