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Lucid Technologies Inc

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Help Desk Support
Role/Title: - ID Analyst (Help Desk)
Location : (Remote) Atlanta, Georgia
Experience: 2+years

Client: State of Georgia
***Agency Interview Type: Web Cam Only***
General Description
  • Seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
  • Remote Work permitted: Due to COVID-19, the client has agreed to allow the selected candidate to work remotely for the time being.
  • However, the selected candidate must be available to report onsite as directed by the client.
Job Description
  • State of Georgia resident applicants only.
Position Responsibilities:
  • Receive and track onboard and offboard requests; check the requests for completeness and accuracy.
  • Submit requests for Active Directory (AD) and Office 365 accounts for new hires through the ServiceNow ordering system.
  • Submit request for setup and delivery of equipment and wireless devices of new hires.
  • Coordinate with department requestors for additional application access requests.
  • Track progress of requests to completion and escalate to vendors and management as needed.
  • Review accounts for accuracy of provision or deprovision based on requests.
  • Test new accounts upon creation for successful login to equipment, network, office 365 email, and remote VPN.
  • Confirm onboard accounts are assigned correct group memberships, mapped network drives, and ServiceNow profiles as requested.
  • Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards.
  • Communicate status of processed onboard or offboard requests to hiring managers.
  • Resolve requests within SLA while providing the highest level of customer service.
  • Display a consistent understanding of compliance to assist in high priority escalations and requests.
Qualifications & Skills Required:
  • Minimum 2+ years of help desk support.
  • One-year proven experience with Office 365 Pro Plus core applications.
  • One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
  • Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines.
  • Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting.
  • Detail oriented with the ability to work independently and remote.
  • Excellent oral, written, and interpersonal communication.
  • Experience in performing well under pressure.
  • Capable of working competently with personnel at multiple levels of the organization.
  • Experience with ServiceNow and/or Okta is a plus.
  • Must have work authorization that allows candidate to work in the United States.
Skills Matrix
  • Associate degree in a related field-Required
  • Experience with O365 Pro Plus core applications -Required 1 Years
  • Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).-Required 1 Years
  • Experience with excel spreadsheets, including formulas and reporting -Required 2 Years
  • Excellent oral, written, presentation and interpersonal communication -Required
  • Experience in help desk support -Required 2 Years
Thanks & Regards,
Harry Patrick Johnson
IT Recruiter
Lucid Technologies Inc
O: 214-385-4144 Ext: 217