Lucid Technologies Inc

Location: Raleigh NC

Job Description: Tier 3 Support – System Administrator

The resource shall take an active role in the transformation of the client Desktop Computing Environment from Windows 7 & 10 to Windows 10 SAC 1809 or higher and Office 365 ProPlus.

• Ability to develop solutions using PowerShell, VBScript, etc. to identify and/or remediate problems/issues/requirements related to Microsoft Workplace Modernization efforts: Windows 10 SAC and Office 365 ProPlus.

• Collaborates/Interacts with other diverse functional groups to accomplish stated objectives.

• Researches, evaluates, and develops a wide variety of complex technology components of a tactical nature.

• Independently installs, tests, and implements complex component-level changes within the technology infrastructure.

• Operates, maintains, and provides customer support for a wide variety of complex technology components.

• Establishes operational processes for delivering world-class technology platforms.

• Independently analyzes and develops innovative resolutions for complex problems involving availability and/or performance at the component level. Works with vendors to resolve problems and implements approved solutions independently.

• Performs capacity and performance analyses and develops and implements recommendations.

• Develops, plans, and manages project tasks.

• Participates in the preparation of materials and oral presentations for customers and management. Plays a lead role in meetings relating to specific technical projects or tasks.

• Develops and recommends innovative solutions to business problems of moderate complexity, including preparation of cost-benefit analyses.

• Establishes and maintains working relationships with vendors. Understands and influences vendor strategies and product directions.

• Develops and maintains specialized knowledge of current and emerging technologies within assigned division or platform.

• Provides training to less experienced team members of the IT department.

• Analyzes and resolves complex hardware and software problems with distributed systems.

• Uses in-depth knowledge of distributed hardware and software systems.

• Uses the management systems associated with the systems.

• Performs tests and implements hardware and software, adds, and changes, backup, and restoration functions, etc.

• Performs visual checks of all system components, wiring and status lights.

• Escalates unusual or unexpected findings as appropriate.

• Provides periodic reports to users and managers of systems status.

• Provides weekly status reports and maintains project cost charge backs.

• Maintains Project plans as required and notifies management of critical failures and missed milestones.

• Uses change and test management procedures as required.

• Provides action plan for resolution of any/all faults detected.

• Performs isolation testing of problem equipment and or software.

• Provides documentation of all solutions to problems.

• Provides reports with intent to share solutions found.

• Provides and implements escalation process and or procedures.

• Develops, implements, and follows the appropriate quality assurance program.

• Develops recommendations and procedures for implementation of new hardware/software products and applications, suitable for presentations.

• Edit’s computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compiles performance data.

• Performs user assistance, training, and information sharing.

• Provides on-site system or application support for deployment/installation as required.

• Maintains professional appearance and attitude in keeping with the standards on the client.

• Interacts with other diverse functional groups to accomplish stated objectives.

Critical competencies:

• Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently.

• Effective oral and written communications skills.

• Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.

• A commitment to quality.

• These positions further require specialized knowledge and skills in the architectures, technologies, tools, and techniques related to at least two of the disciplines outlined below as illustrated by an in-depth understanding of the underlying hardware and software architectures, the ability to recognize, diagnose and resolve complex problems, and ability to evaluate and integrate emerging technologies: independently and quickly

i.e., server operating systems and hardware platforms

i.e., client operating systems and hardware platforms

Data architectures, Relational Database Management Systems (RDBMS) and associated components, such as gateways and replication services.

i.e., remote operations, software distribution, configuration management

i.e., image systems, workflow

i.e., hardware, software, and data

i.e., hardware, software, backup, and recovery

i.e., Email, groupware, Internet

i.e., network operating systems, LAN protocols, LAN management

i.e., wide-area networking protocols, software, equipment, facilities, network management platforms

i.e., voice equipment, facilities, and services

- i.e., measurement and modeling methods and tools

- i.e., analysis and design methodologies, programming techniques

• A four-year degree in Computer Science or a related field is required. An equivalent combination of education or experience in computer or telecommunications architectures, systems analysis, and management of information technology may be substituted.

• Five years of relevant and progressive experience in a distributed computing environment is preferred.

• This individual must have demonstrated skills in tools and techniques appropriate to the above job duties.

• A working knowledge of current computer and communications technologies and disciplines, including PC operating systems and hardware platforms, local area networks, wide area networks, messaging, and client-server applications is required.

• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.

• Please note that any usage and detection of cannabis with or without a prescription will result in a failed clearance regardless of the legalization under State Laws 

• Once candidate’s resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.

• If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.

• All candidates must be a US Citizen, or have permanent residence status (Green Card).

• Candidate must have lived in the United States for the past 5 years. Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)