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Lucid Technologies Inc

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Customer Technical Support Representative
Title: Help Desk Technician
Location:This role can be remote, but local candidates are needed as training is onsite in Alexandria, VA.

Note: US citizens and those authorized to work in the us are encouraged to apply, we are unable to sponsor at this time.
  • Technician will provide telephonic, email and chat system support, end user community dealing with variety of issues. Technicians must be flexible and be able to rotate work schedules on a monthly basis.
  • All work will be performed/conducted in Alexandria, VA
  • Ability to provide telephonic support to end users
  • 6 months to 1 year basic computer skills. 
  • 1 year or more of Customer service experience In person or telephonically. 
  • Ability to provide telephonic support to end users Ability to provide electronic support via email for customer related issues. 
  • Must be able to multi task and work independently without supervised instructions.

The Contractor shall provide the personnel, management and materials necessary to maintain an integrated systems approach responsible for maintaining, sustaining and enhancing the current operational enterprise suite, while incorporating system enhancements. In addition, the enterprise suite must continue its interoperability with recognized federated systems. 
The system must be responsive to a broad customer base by providing the following: 
• rapid responses to warfighter needs concise consistent reporting documentation user-based intelligence reporting capability 
• customer support, training and outreach 
• compliance with all applicable directives, regulations, and policy guidance. 
The scope of this effort ranges from research and development to sustainment of the This effort will require that technology advancements be incorporated to ensure a flexible and agile suite used to support contingency operations as well as to respond to a global customer base which includes the other federal agencies, contract companies using the suite, The suite is also used to support world-wide operational contract support planning efforts. The scope of this effort also includes the training and customer outreach efforts required to properly educate and expand the customer base.
Work will be performed in the Alexandria, VA. area

Additional Provisions:
  • Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
  • Must have resided in the US for the last 5 years.

Thanks & Regards,
Harry Patrick Johnson
IT Recruiter
Lucid Technologies Inc
O: 214-385-4144 Ext: 217