Agency Interview Type: Either Web Cam or In Person
Supervises a team of 8-10 IT professionals that define, develop, and maintain information systems within the organization. Reports to IT Manager.
The successful candidate will be responsible for supervising, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agency’s applications, emphasizing activities and task prioritization.
This position will manage a team of 8-10 software engineers, product software engineers, and support specialists responsible for GDOT applications and work with multiple applications.
This role may serve as Custom Applications Operations Team Lead/Supervisor.
Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently
Develop and implement best practices to ensure our IT enterprise applications are supportable and
Ensure that customer SLAs are met on a daily, monthly basis
Evaluate and recommend software solutions to improve the ability to support GDOT’s IT enterprise
Work with other teams and offices to ensure that the IT support team is providing the necessary support to
meet the needs of GDOT.
Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
Interview candidates and hire qualified individuals to fill open roles within the department
Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT
Develops and mentor staff to a high level of competency
Handles issues of a highly technical nature and challenging calls from clients
Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the
function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring
groups resolve tickets.
Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and
ensure proper coverage.
Remains current on internal procedures and external client requirements
Bachelor’s degree in Computer Science and Information Technology or a related field
Technical certifications preferred
Five (5+) years of experience in an IT management role, IT technical lead role, or Project management role
5+ years of experience supervising or leading a support team
Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST)
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL
Server, Oracle, XML, HTML5, Angular JS
Experience with ServiceNow ITSM
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile
Ability to resolve issues and exhibit strong initiative
Excellent planning, training, and follow-up skills and analytical abilities
Strong problem-solving and analytical abilities.
Strong project management and leadership skills.
Experience supervising or leading a support team Required 5 Years
Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products Required 4 Years
Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS Required 4 Years
Experience with ServiceNow ITSMNice to have 3 Years
Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM) Highly desired 4 Years
Ability to resolve issues and exhibit strong initiativeHighly desired
Excellent planning, training, and follow-up skills and analytical abilities Highly desired
Strong problem-solving and analytical abilities. Highly desired
Strong project management and leadership skillsHighly desired