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Lucid Technologies Inc

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Computer Operation Analyst

Job Title: Computer Operation Analyst
This resource will provide support in the Raleigh, NC area.

Note: US citizens and those authorized to work in the us are encouraged to apply, we are unable to sponsor at this time.

We are searching for a Computer Operation Analyst. You will join the Operations team which monitors, troubleshoots and remediates any issues with file transfers. The ideal candidate needs to be organized and respond to situations as they are encountered and escalate as needed. Day to day activities include system administration and monitoring for multiple platforms including UNIX and Linux. This position is on-site in Raleigh, NC.

This will be a weekend position. The shift will be.

Wed – 8am-6pm, Thurs 8am-6pm, Fri 8am-6pm, Sat 8am-9pm
Sun – 8am-9pm, Mon 8am-6pm, Tues 8am-6pm, Wed 8am-6pm


Additionally - There will be a 1-2 month training period that will be M-F first shift 8-5 before migrating to the assigned shift and hours. 

Note: Exact shift and details will be discussed with the candidate.

Roles and Responsibilities include but not limited to:
  • Monitoring and remediating issues with alerts and notifications to support servers and other application tools.
  • Responding to alerts related to file transfer issues or other data issues, and remediating these alerts.
  • Assisting partners via email and phone to resolve transfer issues which could be related to server, network or other infrastructure components.
  • Documenting issues and assisting with root cause analysis as needed.
  • Provide 24x7 support for Enterprise Level Networks.
  • Proactively monitor network status and taking appropriate actions as needed.
  • Work with the incident management team to determine cause of network issues.
  • Troubleshoot network incidents and work to resolve them.
Basic Qualifications:
  • Bachelors Degree in Computer Science or related field and a minimum of 1 year experience is required. Additional experience may be substituted in lieu of degree.
  • Intermediate UNIX/LINUX skills (comfortable with UNIX/Linux at the command line)
  • Ability to troubleshoot issues and remediate any issues.
  • Excellent customer service skills and ability to communicate effectively
  • Understanding of networking and file transfer protocols.
  • Strong problem solving skills
  • Experience with Windows Operations systems, Office suite and Outlook email.
  • Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder), and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
  • Must have resided in the US for the last 5 years.
This resource will provide support in the Raleigh, NC area.

Thanks & Regards,
Soumya Ammula
IT Recruiter
Lucid Technologies Inc
O: 214-385-4144 Ext: 209