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Lucid Technologies Inc

The Logical Solutions

Business Systems Specialist I (Subclass-Systems Analyst 1)
Hybrid, Decatur, Georgia
Agency Interview Type: Web Cam Only
No. of Openings – 1
*Candidate MUST be local to Metro Atlanta*

General Description
Under general supervision, works with Business Systems Unit to identify and resolve issues, provide technical and troubleshooting support, as well as customer service to all users as it pertains to business systems applications and functions.

Job Description
•Provides support and guidance to users to resolve problems related to ERP and related business application functions
• Attains and applies functional knowledge of the ERP Modules, database structure, and point of integration with other applications
• Communicates with users via division ticketing and support systems to identify user issues and determine what steps have already been taken to resolve the issue
• Works on business systems enterprise applications related projects as assigned
• Identifies trends in root causes to help create knowledge-based articles
• Performs other duties as assigned

MINIMUM QUALIFICATIONS
• High School Diploma or GED required.
• Associate degree or equivalent completed college from a Georgia Professional Standards Commission approved accredited college or university preferred.
• Minimum three (3) years of experience in a technical support capacity required.


KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of payroll and human resources software
• Knowledge of School District policies regarding leave, absences, benefits, and deductions
• Effective oral, written, and interpersonal communications skills
• Skilled in analytical thinking and mathematical computations
• Skilled in organization, data collection, record-keeping problem-solving, and time management
• Ability to use relevant computer applications
• Ability to prioritize tasks and manage multiple assignments simultaneously

Skills Matrix
High School Diploma or GED                        Required  
Associate degree or equivalent completed college from a Georgia Professional Standards Commission approved accredited college or university preferred                                          Highly desired 
Experience in a technical support capacity.              Required3Years

 

Thanks & Regards,

Manoj E

IT RecruiterLucid Technologies Inc

O: 214-385-4144 Ext: 207

F: 214-889-5857­­­