Note: *U.S. Citizens, only authorized to work in the U.S. are encouraged to apply*
•Ability to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance.
Target Rate FIRM FIXED PRICE PER MONTH (Fully burdened) per Month on c2c/1099
The Remedy Developer position is a senior-level, critical system support role for managing an ITSM Service Management platform that includes Service request, Incident, Problem, Change, and Service Level Management applications.
This position is in a 24 x 7x 365 environment working various day and/or evening shifts and provides onsite business support by managing user administration, break/fix mitigation, software patching/upgrades and enhancements to existing workflow as needed to meet critical business objectives.
Experience with Remedy Single Sign-On (RSSO) and LDAP is required to assist with transition to CAIA and/or SAML authentication technologies.
Use of established Incident and Change Management Processes and Procedures must be adhered to when classifying, prioritizing, and escalating incidents or changes.
Process Remedy ITSM Service Requests.
Provide incident resolution assistance.
Support Remedy ITSM upgrade.
Provide back-up support when primary Remedy SME is unavailable.
At least, 6 years of prior BMC AR Server, BMC Remedy ITSM Suite, BMC Atrium CMDB.
ServiceNow experience a plus.
Proficient with MS Office: Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal.
Must be a U.S. Citizen.
Thanks & Regards,
Vamshi Krishna Billa
Sr IT Recruiter
Lucid Technologies Inc
O: 214-385-4144 Ext: 206 (Pick me up i make you money)