Lucid Technologies Inc

Develops and oversees all aspects of a complex system or set of systems. Works across domain areas of support within the City of Cedar Rapids and across multiple application areas and projects. 

Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher.is REQUIRED for this position.  Contractors will need to work onsite. Please limit submittals to local/regional resources. 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

•Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.

•Provides ongoing support, maintenance, and enhancements to existing and new software applications.

•Performs troubleshooting of infrastructure systems affecting application performance.

•Creates and maintains detailed application/program documentation.

•Contributes to reviewing and implementing IT application-based policies, procedures, and standards.

•Collaborates with cross divisional team members to perform root cause analysis of complex problems.

•Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives.

•Works with vendors and business users to develop and implement software integrations.

•Analyzes users’ business requirements in the development and modification of computer systems.

•Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.

•Troubleshoots and implements for non-enterprise applications and solutions.

•Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.

•Performs related work as required.

Required Education and Experience:

•Bachelor's degree in information technology, Computer Science, or related field and

•Seven (7) to ten (10) years’ experience working with and maintaining enterprise level computer applications OR

•An equivalent combination of education and/or experience (i.e., one year of relevant full-time experience may substitute for one year of education).

•Excellent written, verbal, and interpersonal communication skills.

•Experience with Oracle-based applications, in particular Customer Care & Billing and Oracle Analytics Publisher.

•Proficiency with Microsoft Office and Visio.

•Ability to work collaboratively with diverse populations.

•Experience with process design, logical workflow analysis and design.

•Experience with in-depth configuration, code, analysis, and output.

•Experience with Utilities in both support and processes.

•Extensive experience troubleshooting problems and root cause analysis.

•Computer systems and analysis of computer programs.

•Systems analytical practices and procedures.

•Server and network operating systems

•Project management principles

•Managing multiple projects and deadlines; communicating delays.

•Peer review and mentoring.

•Assigning, prioritizing, monitoring, and reviewing work assignments.

•Communicating effectively with internal and external stakeholders using both technical and non-technical language.

•Attention to detail.

•Maintain a high degree of confidentiality with sensitive information; maintain the confidentiality of information and professional boundaries.

•Train and instruct others, including systems and user-support personnel.

•Evaluate vendor software for compatibility with city-wide computer systems.

•Respond to IT on-call emergencies.

•Assess problematic issues and make appropriate judgment to correct issue.

•Work cooperatively and maintain effective working relationships.

Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher.Required 10 Years

Experience working with and maintaining enterprise level computer applications Required 7 Years

Extensive experience with Oracle and Oracle-based technologies. Required 5 Years

Proficiency with Microsoft Office and Visio. Required 5 Years

Experience with process design, logical workflow analysis and design. Required 5 Years

Experience with in-depth configuration, code, analysis, and output. Required 5 Years

Experience with Utilities in both support and processesRequired 5 Years

Extensive experience troubleshooting problems and root cause analysis. Required 5 Years