US Citizenship is Required - Ability to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance.
Description:
This is an E-commerce position requiring a minimum of bachelor’s degree in computer science or related field or has equivalent work experience. Must have strong Network administration experience. Individuals must be able to lead, implement, and support of specialized business and technical information technology solutions. Must be willing to work off hours, weekends and on-call.
Technical Skills and product knowledge requirements:
General maintenance, troubleshooting and root cause analysis for network incidents in the environment.
Resolve all network issues assigned to the network team.
Drive problem resolutions to ensure business continuity.
Work shift rotations and weekends to accommodate maintenance restrictions and after-hours response.
Improve quality and ensure consistent and timely resolution of incidents.
Implement necessary steps to prevent future incidents.
Audit network devices to confirm network policies and guidelines meet or exceed targets for successfully audits.
Perform change management (CM) role on all network devices. Implement network change requests based on CM processes.
Install, upgrade and maintain all network components.
Document processes in accordance with the Information Technology Infrastructure Library (ITIL) requirements.