**This position will be hybrid (3 days in the office, 2 days remote).** Top 3 Skills: • 5+ years designing digital user experiences with a preferred 3+ years of experience in transactional user interface design. UX design mastery involving information architecture, wireframing, and prototyping. • Online portfolio with detailed narrative outlining approach and scope of involvement. • Proficiency in Figma, Sketch, InVision, Adobe CC, or other industry standard design authoring tools. Rudimentary knowledge of HTML, CSS, and UI frameworks or component libraries. • Familiarity working with design systems.
Job Responsibilities include but are not limited to: Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface. Partner with customer care agents to fully understand their needs. Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience. Use Salesforce Lightning design system to define an Architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently. Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices. When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience. Work with technology team to determine feasibility and implementation timelines. Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners- Must be highly innovative and inspire commitment to a higher standard. Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions. Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement.