Lucid Technologies Inc

HYBRID work option: However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?

Under broad supervision, designs, codes, tests, modifies & debugs computer software. Writes & analyzes programs of moderate complexity. Analyzes, researches, & resolves program or systems problems & develops program documentation.

Maintain, patch and update CISCO Meraki devices across the enterprise.

Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort.

Coordinate with vendors and business teams to ensure timely resolution.

Engage other DHS employees and vendors to troubleshoot and resolve wireless network issues.

Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner.

Resolve requests within SLA while providing the highest level of customer service.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about service provided.

Run ServiceNow reports as required or requested.

Work with management to continuously improve the WiFi support process. 

Experience supporting Meraki devices in a remote environment.

Prior Cisco WLAN experience.

Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.

Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless.

Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers

Experience installing and troubleshooting WiFi networks.

Strong customer relationship focus.

Detail oriented with the ability to work independently and remotely.

Excellent oral, written, and interpersonal communication.

History of performing well under pressure.

Detail oriented and well organized with the ability to multitask. 

Experience with the ServiceNow ticketing system.

Bachelor’s degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience.

CISCO Certifications.

Bachelor’s degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. Required 

CISCO Certifications (MUST UPLOAD CERTIFICATION) Required 

Experience with the ServiceNow ticketing systemRequired 5 Years

Experience installing and troubleshooting WiFi networks. Required 5 Years

Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers Required 5 Year

Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. Required 5 Years

Experience supporting Meraki devices in a remote environment. Required 5 Years

Cisco WLAN experience Required 5 Years