Lucid Technologies Inc
The Logical Solutions
Business Operations Analyst II
Job Title: NOC/Operations Analyst
Location: Raleigh, NC (on site)
Local to the Raleigh, NC area (this position does not provide relocation assistance)
We are seeking a NOC / Operations analyst to join our team. This position will be part of the Operations team which monitors, troubleshoots and remediates issues with network outages and file transfer applications. The ideal candidate needs to be organized and respond to situations as they are encountered and escalate as needed.
NOTE: This will be a weekend / night position. The exact shift will be discussed with the applicant.
Wed - 11pm – 8:30am, Thurs - 11pm – 8:30am, Fri - 11pm – 9:30am, Sat - 8pm – 8:30am OR Sun – 8pm – 8:30am, Mon - 11pm – 8:30am, Tues – 11:30pm – 8am, Wed - 11pm – 9:30am
Additionally - There will be a 1–2-month training period that will be M-F first shift 8-5 before migrating to the assigned shift and hours.
This position is on-site with no telecommute and located in Raleigh, NC.
Responsibilities include, but not limited to:
•Monitoring and remediating issues with alerts and notifications to support servers and other application tools.
•Proactively monitor network status and taking appropriate actions as needed.
•Trouble shoot network incidents and work to resolve them.
•Responding to alerts related to file transfer issues or other data issues and remediating these alerts.
•Assisting partners via email and phone to resolve transfer issues which could be related to server, network, or other infrastructure components.
•Day to day activities include system administration and monitoring for multiple platforms including UNIX and Linux.
•Perform periodic maintenance and upgrades to systems.
•Create and update knowledge base and SOPs as needed
•Produce reports for issues and resolutions to management.
•Escalate issues to higher level teams and provide information to assist them as needed.
•Documenting issues and assisting with root cause analysis as needed.
•Work with the incident management team to determine cause of network issues.
Basic Qualifications:
•Bachelor’s degree in computer science or related field and a minimum of 2 years’ experience is required. Additional experience may be substituted in lieu of degree.
•Strong networking and advanced trouble shooting skills.
•Intermediate UNIX/LINUX skills (comfortable with UNIX/Linux at the command line)
Understanding of networking and file transfer protocols.
•Ability to troubleshoot issues and remediate any issues.
•Prior experience with Service Now or other ticketing systems.
•Excellent customer service skills and ability to communicate effectively.
•Strong problem-solving skills.
•Self-motivated and able to work independently with minimal supervision.
•Experience with Windows Operations systems, Office suite and Outlook email.
•Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder)
and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
•Must have resided in the US for the last 5 years.
Preferred Qualifications:
•Prior experience monitoring and troubleshooting network firewalls and other devices
•Experience working in a Network Operations Center environment.
•Cisco CCNA or other relevant certifications.