Lucid Technologies Inc

Schedule #1: shift (hours 7:00 a.m. ET - 3:30 p.m. ET) work
this shift Sat-Wed off Thurs, Frid.

Schedule #2: shift (hours 9:00 - 5:30 p.m. ET) work this
shift Wed-Sun off Mon, Tues.

• Minimum of 3 years technical experience providing Service Now Tier 2 support to mitigate Service Tickets Issues/Outages/End User support needs.
• Monitors network hardware operations to ensure properly set configuration options.
• Performs cost/benefit studies of network configuration and recommends enhancements.  
• Advises network users of hardware requirements, configurations, and limitations.
• Coordinates installation activities by interfacing with hardware and software planners.
• Instructs operations personnel on use of new equipment.  
• Coordinates repair of vendor-owned equipment.  
• Maintains contact with vendors during problem restorations and advises customers and management of restoration status.
• Interfaces with users during the support process.  
• May assist with strategic or tactical planning to justify, market, or manage the technology needed for successful business operations.  

• HP – Aruba
• Juniper Networks/Mist
• Cisco Maraki

• Bachelor’s degree in computer science or associated discipline preferred and a minimum of 3 years of applicable experience.
• Additional Provisions 
• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check. 
• If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance. 
• All candidates must be a US Citizen or have permanent residence status (Green Card). 
• Candidate must have lived in the United States for the past 5 years. 
• Cannot have more than 6 months’ travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.) 
• The enforced dress code is business casual, i.e., collared shirt with slacks for men, no skirts above the knee for women. 
• Must be available to travel 30% 

• M-F 8-5 (adjust when traveling as needed)
• Location: Raleigh, NC