Lucid Technologies Inc

As a Lead Network Administrator, this position will be responsible for helping design, install, and monitor the fail/fix support of the Department of Finance & Administration network.

As a Lead Network Administrator, this position will be responsible for helping design, install, and monitor the fail/fix support of the Department of Finance & Administration network.  Candidates should also have experience in setting up a SharePoint environment.  Candidate should have managed a network with over 200 end users.  Candidate will have prior experience with fail/fix network management software and bringing back on-line any servers or peripheral devices.  Candidate will also be responsible for maintaining the CISCO Firewall.

Monitor and repair network outages.

Implement automated Network Management software.

Familiarity with advanced system administrator tools and process.

Maintain the physical and virtual servers in Microsoft environments.

Maintain Linux based environments.

Responsible for building and maintain enterprise servers.

Maintain the file and print capacity.

Ensures that backups are performed as appropriate.

Provide Tier 2 Network support.

Experience with administration using PowerShell

Ability to understand programs and how they operate

Communicate accurate and useful status updates.

Manage and report time spent on all work activities.

Follow quality standards.

Ability to work in a team environment.

Complete assigned tasks.

Strong communication skills; both written and spoken. 

Familiarity with fundamental networking/distributed computing environment concepts.

Ability to do minimal debugging and modification of programs.

Execute the disaster recovery/back up procedures and archiving procedures.

Manage security for servers.

Responsible for performance tuning, capacity planning, database administration, and fault management.

Provide tier two support of the technical infrastructure.

Coordinating efforts with vendors if tier two support is required.

Responsible for ensuring high priority issues are resolved in a timely manner.

Responsible for keeping the environment up and running.

In many cases is responsible for identifying and reporting hardware problems.

Capable of writing purchase justifications.

Understands basic firewall, routing and switching concepts.

Identify and track issues, risks, and action items.

Resolve and/or assist in resolving issues.

Review, prioritize, and research service requests. 

Anticipate and resolve issues specific to the team.

Determine time estimates and schedule for own work and resolve issues in a timely manner.

Maintains network performance by performing network monitoring and analysis

Monitor and investigate security incidents and alerts

Participate in troubleshooting network outages or performance issues

Document’s infrastructure, configurations, and support procedures

Prepares users by designing and conducting training programs

Monitor and troubleshoot backups and replication

Provides administration of servers, both physical and virtual, routers, switches, firewalls, phones, software deployment, security updates and patches.

Assist with managing virtualized server environments

Monitor cloud services and respond to service issues

Perform all Tiers of support with the ability to escalate in an efficient manner

Document network diagrams, software configurations and other equipment

Perform scheduled policy audits and ensure compliance

Solid understanding of networking/distributed computing environment concepts.

Understands principles of routing client/server programming.

Manage expectations at all levels: customers/end users, executive sponsors.

Ensure quality standards are followed.

Understand the business application of technical support and design in an application development environment.

Work with the various Infrastructure teams and operations provider to identify the strategic direction of systems management activities.

Understands the design of consistent network-wide file system layouts

Maintain strong relationships with employees and various tier two and three support groups.

Develop plans for disaster recovery/ back up and archiving.

Manage the daily operations of the systems management team to ensure service levels are being met.

Manage the systems management team’s support issue and backlog.

Monitor the team’s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.

Act as the first level of escalation for high priority support issues.

Function as the liaison to the various support groups with whom the systems management team interfaces.

Develop the technical infrastructure maintenance strategy.

Manage the system management resources.

Act as a system’s management expert.

Analyze, determine, and document requirements in terms of system management needs and implement them.

Identify, approve, and prioritize team projects.

Manages a large site or network.

Recommends policies on system use and services

Enterprise Level Network Administration Required10Years

Microsoft Server and Windows Operating Systems Required10Years

Cisco Firewalls, Routers and Switches Required8Years

Exchange Server Required8Years

Office 365 Support Required5Years

SharePoint Implementation Required3Years

Azure Administrations\ Required5Years

Design and Conduced Backup and Recovery Required5Years

Network Management Software Required3Years

Linux Required3Years

PowerShell Required5Years

MCSE Required