Lucid Technologies Inc

HYBRID work option: However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?

Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.

 This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

 

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

Handle business-critical IT tasks and system improvements

Enable faster and smarter business processes and employee productivity

Research and evaluate emerging technologies, hardware, and software

Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Install, configure, and support workstation software, hardware, printers, and phones

Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy

Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly

Implement applications and software upgrades and troubleshoot any performance issues

Train employees in using software and hardware, and provide technical support when needed

 

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.

Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

History of working in an Active Directory domain environment

Proficient at software installs and troubleshooting

Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

 

 

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. Required 3 Years 

Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc. Required 3 Years

Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. Required 3 Years

Active Directory domain environment Required 3 Years

Proficient at software installs and troubleshooting Required 

Some networking knowledge, along with the ability to troubleshoot network issues from the command line. Required