Lucid Technologies Inc

We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. This position will be located in Raleigh, NC. This is an on-site position with no remote possibilities. (Currently allowing hybrid remote 2 days/week)

The ideal candidate will have past Monitoring and Incident Management /Help Desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus.

The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus.  Candidates will also need to identify network related outages, so knowledge of networking is a strong plus. 

NOTE: 

This position requires a work schedule of: Shift will be 11:00PM CT to 7:30am CT.  Days off are still TBD but will not be weekend (M/Tu, Tu/W or W/Th).  New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.

      

• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.

• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.

• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom) • Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.

• Assist in triage and incident management with collection and analysis of performance metrics • Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance • Compose and send notifications to management for incidents.

• Monitor and execute incident and change requests.

• Able to type and communicate in an effective manner

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

• High School diploma or equivalent and 5 years additional experience OR Bachelor’s degree and minimum 1 year IT experience.

• Past experience with help desk or Incident management.

• Strong knowledge and understanding of networking 

• Basic understanding of Windows and Linux operating systems.

• Ability to identify and relay information and symptoms detected by monitoring tools.

• Ability to read and follow detailed instructions or procedures.

• Effective communication skills