Leads the design and development of next generation internal business systems.
Build, contribute and support the creation and organization of clear, concise, quality system help documentation and training curriculum by providing expertise on content, format and editing, and organization. Produce and update any existing user help and training documentation based on analysis of provided content and instruction from subject-matter experts (SMEs), system design/functionality, user functional requirements, and standard operating procedure documentation. This role will work under the Information Technology team, and alongside various divisions within the organization.
Technical writing experience and/or experience producing business requirements documents (BRDs), structured SOPs, wikis, process modeling/workflows. Required 3 Years
Outstanding writing, organizational, collaboration and verbal communication skills. Required 3 Years
Ability to work with technical and non-technical staff to manage a team’s deliverables. Required 3 Years
Strong problem-solving and critical thinking skills. Required 3 Years
Proficient in Microsoft Office Products/Services including SharePoint. Required 3 Years
Understanding of e-learning techniques.Highly desired 3 Years