Lucid Technologies Inc

Responsible for steady state application production support activities including, access management, audits, incident management, change management, event communications, etc. Collaborates closely with technology and business partners to analyze tactical and strategic solutions; uses that information, along with technology strategies to formulate solutions to meet business needs. Provides direction and oversight to design, develop, deploy, and maintain solutions that meet applicable business requirements. Maintains control of Change Management process. Responsible for resolving issues, mitigating risks, and escalating issues/risks when appropriate. This is a mid-level to senior-level highly technical role that will serve as a mentor to more junior sustain resources and will report to a Director of Technology Operations. 

Job Responsibilities 

Assess, plan and communicate steady state upgrades/patches to key stakeholders and senior management 

Oversee operational reporting, SLA management and the continuity of business/disaster recovery capabilities in the 24x7 sustain operational model 

Drive and support end to end availability of all application and infrastructure components 

Lead in Discovery Phase to assist with scoping effort for application teams 

Review existing workflow and systems to reduce duplication of effort and inefficiencies. 

Leverage existing technology and analyze new technology solutions to accelerate business goals 

Act as single point of contact for Ally business users for platform availability 

Ensure all activities are managed per Ally IT methodology and processes 

Partner with cross-functional IT Team and LOB partners to manage application severity incidents to quick resolution  

Review and approve root cause analysis and preventative action items 

Qualifications 5+ years of IT infrastructure experience Bachelor's degree in Computer Science or comparable experience. Broad and deep understanding of technical concepts in multiple specialized fields to develop technical solutions with a consultative approach Proficiency with incident management, root cause analysis and resolving production application issues with both short term and long-term solutions Proficient with standard development tools Ability to multi-task in a fast-paced environment while prioritizing work items appropriately Ability to manage and support enterprise business applications by leveraging internal and external teams along with third-party vendor solution Understanding of Security best practices 3+ years of experience with the following applications: Azure Virtual Desktop (AVD) on Azure windows-based systems Experience installing, configuring, and troubleshooting AVD Azure Virtualization, Azure Networking, Azure Identity and Azure Storage MSIX, FsLogix and the Azure API 5+ years of experience with the following applications: Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront. NetScaler/ADC and Citrix Cloud. GPO, PowerShell, DSC Strong understanding of virtualization technologies (VMware, Hyper-V, Nutanix)