Location work will be performed: NCO031 - Raleigh - Work on site: Hybrid remote work is permitted with two days onsite three days offsite.
Job Description: Sr. Technical Writer – The Technical Writer supports the full life cycle of the Deployment and Service Delivery process from pre-analysis of RFP documents to final production and delivery of statements of work, testing parameters, training materials and subsystem and solution implementation and operation guides. The Technical Writer is an integral position supporting the delivery and life cycle support process by writing clear, descriptive, user-friendly documentation that serves the United States Postal Service and the Endpoint Technology Engineering (ETE) business unit. The technical writer working for ETE is responsible for capturing functional details of the work of the seven operational teams within ETE and translating them into a formal Standard Operations Procedures manual that can be used for reference and workload transitions across ETE. Important key components are strong ability to plan, edit, write, review, and put in production.
Create Policy documents and work with engineers to create network topology diagrams.
Work with engineering teams to develop required tool, application or service training for end users. Document required and specialized training opportunities. Align with Organizational Training and Awareness team to ensure all technical training meets enterprise standards.
Collaborate with corporate communications to ensure communications plans, documentation and training are aligned; assist in creating departmental communications.
Engage and collaborate with end users to address content gaps, respond to feedback and promote continuous improvement of documentation experience.
Write clear and concise task-based information for a technical audience; familiarity with cybersecurity communications language and subject matter.
Have excellent writing and editing skills, familiar with AP style and Chicago Manual of Style.
Be a strategic thinker who is comfortable working in a fast-paced team environment.
Understands the difference between information management and data management; ability to assist in both.
Minimum five years’ experience in a technical writing field or technical engineering supporting role with knowledge of Office365.
Understanding of 508-compliance remediation.
Expert knowledge of Microsoft Office Suite (Word, PowerPoint, and Visio) including template creation and application; familiarity with XML topic based technical writing via DITA.
Working knowledge of DITA/XML authoring tools, RoboHelp, MadCap Flare, FrameMaker and Adobe Acrobat Professional.
Must be able to create strong policy documentation and network topology diagrams.
Experience and understanding of information management/information architecture fundamentals such as version control, content management, single sourcing and metadata.
Experience in an agile environment and rapid deadlines.
Proven work experience as Communication Specialist or similar role
An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
Solid organizational skills, including multitasking and time-management
Strong client-facing and teamwork skills
Familiarity with risk management and quality assurance control
Work and assist in creating, editing, and reviewing comprehensive technical documents such as user guides, online help, in-app documents and technical specifications, and network diagrams.
Sets up online folders for writers in the corporate SharePoint library, develops initial outlines, and provides appropriate library material.
Participates in outline Alpha & Beta testing with engineers, project manager(s), Microsoft solution providers and other team members.
Develop and brief corporate management utilizing Microsoft Word, Excel, PowerPoint and Visio, Project
Familiar with collaboration tools such as SharePoint and Microsoft Teams, and OneNote.
Creates document templates and formatting standards.
Bachelor's degree in Science, Business or related disciplines or equivalent work experience
Pass both a client mandated clearance process to include drug screening, criminal history, and credit checks.
Please note that any usage and detection of cannabis with or without a prescription will result in a failed US Postal clearance regardless of the legalization under State Laws.
Once candidate’s resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
All candidates must be a US Citizen or have permanent residence status (Green Card).
Candidate must have lived in the United States for the past 5 years.
Cannot have more than 6 months’ travel outside the United States within the last five years.
Military Service excluded. (Exception does not include military family members.)