Agency Interview Type: Either Web Cam or In Person
This position is Hybrid (Remote and Onsite). The candidate first day is onsite and onside on demand basis. 90% Remote.
Under general supervision, installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices.
There are 7 health center locations in Fulton County that may need visiting. Fulton County Board of Health (FCBH) will pay mileage. This will not be a remote position.
Admin Level II Responsibilities and Duties:
Install and configure hardware and software
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Responsible for troubleshooting o365 and submitting tickets to DPH through portal
Assist new hire training for basic IT needs.
Set up new workstations for users (deploying equipment, checking over account setups).
Heavy use of Windows and Mac OS devices
Ability to work in Active Directory
Understanding of Cisco Meraki
Assist network engineers with the installation, configuration and ongoing support of software , computers and applications Installation for various computer applications and programs.
Create and update documentation
Create documentation for staff for training purposes
Resolve Tier 1 support tickets
Ability to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administration
Bachelor’s Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.
A+ and Net+ Certification or equivalent required.
Experience using a Ticketing system
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
A+ and Net+ Certification or equivalent required.Required 3 Years
Experience using a Ticketing system Nice to have 3 Years
Experience providing support via remote tools Highly desired 3 Years
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. Highly desired 3 Years